After receiving two phone calls today from prospective clients both wanting to try out our telephone answering service, it brought to light the different things people and business owners find important when choosing a company to trust with their calls. Both of them had different requirements and both had different ideas of what a call answering service should be.

The first person was a small locally based businesses owner that didn’t want to outsource their calls to another company that has 50 staff in a call centre sitting there purely to take messages all day. He wanted to have a small personal company that only looked after the needs of a few clients and knew the story behind the business, whilst treating callers like they were their own. The last thing he wanted was to transfer his calls to another company and then have his clients complaining that is sounded like they were dialling a call centre.

He wanted to find someone who only looked after the needs of a handful of people, would be prepared to get to know his clients and his diary and would most importantly be civil and personable to all of his callers – good job he found us then.

On the complete other end of the spectrum I had a lady call to say that she had come across our earlier blog regarding the charity advertising scams and was being harassed daily by people wasting her time trying to sell her advertising space or marketing.  She didn’t mind if we were a call centre, nor did she mind how many staff we had just so long as her calls were answered professionally and we only contacted her with messages from client’s or people wanting to talk to her about her product.

I advised her we could certainly help her out and both of them have agreed to trial our service for a week to see if it helps free up some time for them to concentrate on the more important aspects of running a business.

At YourAdmin we pride ourselves on taking the time to speak to each of your clients like they were our own and our current clients report back that we are friendly, well informed and professional.

If you would like to try out our service please contact us to see how we can help you. We are happy to simply take your calls for a few hours a day or offer you a complete call answering service with diary management and text service, 7 hours a day, 5 days a week. Our lines are manned from 8.00am until 6.00pm and we can even offer a weekend service too if required.

Going on the statistic that 70% of callers will hang up if they get through to an answer phone – can you really afford not to have a call answering service helping you out?